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analytics and reporting
asked in Users
Analytics - Usage Frequency 'Non User' - Definition? - Users have callsWhile poking around in analytics noticed that some users that have usage frequency marked as 'non user' have mad...
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Dec 15, 2022 at 5:59am
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asked in Users
Analytics Report differencesI am trying to understand the true number of calls coming inbound and being answered in our call queues.I use the Perfor...
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Nov 29, 2022 at 1:18pm
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asked in Users
Performance ReportsIs the performance report and analytics call log information based solely on the call made from one particular type if d...
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Nov 15, 2022 at 7:56pm
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asked in Users
User logging in and out of app reportIs there a way to get a report on users logging in and out of the RC phone app? The audit does not show users' log i...
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Nov 9, 2022 at 3:41am
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asked in Users
What state is an agent in when their available, working and outstate code are 0?I'm using the Agent State Log extract for this report and there are Available, Working and Outstate_code columns whi...
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Oct 31, 2022 at 12:54pm
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asked in Users
in LOB, What is the difference between Users Calls Performance Data and Users Calls ResponseInside LOB, I see two default widgets: Users Calls Performance Data and Users Calls Response. This is confusing because...
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Oct 20, 2022 at 4:11am
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asked in Developers
Sentiment Analysis with RingCentralHi, I was wondering if RingCentral has any out of the box Sentiment Analysis/ Call Transcript already available on call ...
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Oct 17, 2022 at 12:19pm
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asked in Developers
RC API for CallsHi,I need help. Which RC API do I need to get the number of inbound and outbound calls of our reps? PS. I'm not a de...
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Oct 11, 2022 at 4:46pm
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asked in Users
Historical report changes if a user switches department?In a company with many different departments, if a user is changed from one department to another, would that change the...
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Oct 6, 2022 at 1:16pm
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asked in Developers
How do we get results from the assorted call log & analytic APIs that tie out with the Performance Reports in the UI?I've been beating my head against the wall trying to tie out data from the API to our UI performance reports to no a...
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Sep 22, 2022 at 3:08pm
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